Common Questions

Where is The Caverns? +

God’s country! The GPS address is The Caverns 555 Charlie Roberts Road Pelham TN, 37366.

From Nashville: ake I-24 East for 80 miles, take exit 127 (TN-50 E/US-64 Pelham) at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Chattanooga: take I-24 W to TN-50 E for 53 miles, take Exit 127 at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Monteagle: take US-41 N to TN-50 E, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Atlanta: take I-75 N to I-24 W for 168 miles, take exit 127 (TN-50 E/US-64 Pelham) at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

How can I purchase tickets? +

Tickets are available for all shows online here.

I bought tickets & want to transfer them to a friend? +

For tickets purchased from Etix, please email info@thecaverns.com for a transfer approval with a statement like "I, (ticket buyer name), am transferring two tickets to (show name and date) to (new ticket buyer name)." An approved transfer will expedite the ticket pick-up process at Will Call for the new buyer.

For tickets purchased from Eventbrite, simply log in to your Eventbrite account and update the name and email on the order and resend the order confirmation to the new attendee. Check out this Help Center article for more information.

What's the temperature inside the cave? What should I wear?

The temperature inside The Caverns is around 59 degrees year-round. It's a comfortable temperature for most, but you are in a cave, so please bring a jacket or a sweater in case you get chilly. In the summertime, the 59 degree temperature makes the cave feels refreshingly cool. In the wintertime, it feels warm and cozy. On hot summer days, it's not uncommon to see people dancing underground in shorts and t-shirts. But during winter months, most people wear long pants and layer up with jackets or sweaters. Be sure to wear comfortable shoes too!

Are there restrooms at the show? +

Yes the cave is equipped with full bathroom facilities.

Can I bring my animal to the show? +

We love animals as much you but unfortunately for the safety and comfort of all guests pets are not allowed at The Caverns. Working service animals are welcome at The Caverns. Service animals must be wearing proper identification and/or individuals must have proof of certification or a license for the service animal. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

Can I take a piece of the cave home with me? +

God No, that’s just wrong. Shame on you for asking.

Can my band or my friends band play at The Caverns? +

We strive to present the highest level of quality music to our patrons. One way we do that is by only working with artists and bands that we have seen live ourselves. We will also often work with booking agents and management that we have a long-standing, working relationship with. With that being said we are also looking for new artists, bands & configurations in all genres. Our team of music lovers often attend regional concerts, music festivals & music industry conferences, we are always on the lookout for a great new artists. You can always contact us via email at info@thecaverns.com though we normally only book as described in the process above. Thanks for your support and interest in performing at The Caverns.

Are there taxis or ride shares available near The Caverns? +

The Caverns is in a very beautiful but rural area and access to rideshare companies is not possible at this time. There are some local taxi and ride companies that you can call to schedule transportation for safe rides.

Tullahoma Taxi – 931.571.0993

Bigfoot Adventure Shuttle – 423.994.0280

The Caverns/Bluegrass Underground is not officially associated with any of the vendors listed above. You are using vendors at your own risk.

Do you have food & drinks at The Caverns? +

Food and drink are available for purchase inside the cave. We have locally-sourced sandwiches including a vegetarian option, chips, and snacks available for purchase. We also have a wide range of Coca-Cola products, bottled water, beers, canned wine and canned cocktails available inside the cave. We are able to take credit cards and cash. We kindly ask you to leave your own food and drink outside of the cave. You can enjoy your munchies and drinks in the parking lot, but no outside food and drinks are allowed inside the cave. Be sure to show your a valid ID at the box office if you’re planning to drink alcohol.

Does The Caverns recycle? +

Yes! As a venue inside the Earth, we care very much about the Earth. With the help of Sewanee Mountain Grotto, we are able to recycle aluminum cans at this time. While you're in The Caverns, when you've finished your delicious canned beverages, please drop the cans off in our red recycling bins. Thank you!

Do you offer group discounts? +

Yes! Groups of 15 or more are eligible for group rates with great benefits. Please email info@thecaverns.com with the number of people attending and the show you’d like to attend. Full payment for group tickets must be received 30 days prior to the show date. Select shows may not be eligible for group rates, and group rates are not available for the PBS tapings.

How do I get my tickets? +

All tickets are emailed to you. Please print your tickets prior to coming to the venue. If you’re unable to print your tickets please go to Will Call located at the Welcome Center.

How do we get into the cave to see the show at The Caverns? +

The showroom is about a 1/4 mile walk from the parking lot along a gravel path. Once at the cave mouth the walk is not difficult but plan to come a little early if you have difficulty walking. Most guests can do the walk without much trouble. Limited handicap seating is available for most shows. If you need handicap seating, please be sure to select those seats when you purchase tickets.

How long are the shows? +

Show lengths vary from show to show but are generally 2-3 hours.

What items are prohibited at The Caverns? +

In the interest of providing a safe environment for all our guests, artists, and staff, The Caverns has established a list of items prohibited inside the venue and on the property:

All weapons (with or without a permit), Aerosols, Audio recording devices (unless special written permission is granted), Backpacks, Beach balls, Bladed items of any kind, Bull horns, Cameras with telephoto or removable zoom lenses, Cans, bottles, Confetti, glitter (any items that may be thrown), Drones or any other remote controlled moving object, Fireworks, Flammable Liquids, Explosive materials, Hula hoops, Illegal drugs, Juggling sticks, Laptops/tablets, Laser pens, Masks (and face paint), Monopods, Musical instruments, Noisemakers, Outside alcohol, Outside food and beverage, Oversized bags (bags over 12” x 6” x 12” not allowed, all bags subject to security screening), Pepper/mace spray, Selfie sticks, Totems/walking sticks, Tripods, Video cameras, Any other item deemed inappropriate by management/staff.

The Prohibited items list is subject to change. At the direction of the General Manager, items may be added to, or removed from the Prohibited Items List. The Caverns may deny entry to, or remove, any individual in possession of Prohibited List items (or any item deemed inappropriate by management/staff), at any time before, during, and after an event. We want everyone to be safe & enjoy the show!

May we bring our own chairs? +

Nope. For show with reserved seating, when you buy your ticket you will receive your specific seat. All our seats have cushions and at The Caverns we know that padded seats make for happy fannies. Many shows are standing-room only without seating. When making a decision about which show you attend, please take note of whether the show has reserved seats or if it's completely a standing-room only show.

How much are tickets? +

Each show is priced differently; please see our ticketing page here for show pricing.

I bought a package, now what? +

Once you purchase your package sit back, relax and let us do the rest! Watch your email for your show specific package details.

Can I smoke/vape in the cave? +

For the comfort and enjoyment of those around you & our bat friends, we kindly ask you not to smoke/vape once inside the mouth of the cave. We have a smoking area conveniently located just 50 feet from the mouth of the cave, please only smoke/vape here. Thanks for understanding.

I want to get deeper into The Caverns, can I take a cave tour to see the "Wild" sections of the caves? +

The Caverns is a part of a large underground cave system with beautiful large rooms, stalactites, stalagmites, an underground lost river and much more. We currently do not offer guided cave tours but are working on opening sections of the cave system to visitors in the near future. For your safety and that of others, we ask that all guests remain in designated areas. Please do not hike through the woods or venture outside of our paths.

Is there wifi at The Caverns? +

Yes, we do have WiFi at The Caverns free for our guests to use.

What about kids? Are they free? +

We love kids and if they are under 5 and gonna sit in your lap they are free, sure but if they are gonna sit in a seat then they need a ticket.

What is the Camera/Photo policy at The Caverns? +

We highly encourage you to take pictures while in the cave of anything you like, but please no flash photography during the show. Please take lots of pictures and post to your social media & share your trip with friends & family. Digital, disposable or 35mm cameras are allowed at The Caverns. Professional cameras with detachable or telephoto lenses are prohibited.

All photos taken on The Caverns property are not be used for resale or commercial use unless a Locations/Property Release has been granted by the venue management. The Caverns reserves the right to reuse all images & video recorded on the property for promotional use eith no payment to you.

The Caverns reserves the right to restrict all video and photography based on the request of artists. See your show specific ticket for details about photography at your show.

Flash photography is prohibited during all performances. Unless otherwise posted or announced, videotaping/filming of performances is prohibited at The Caverns except by approved media. Failure to comply may result in ejection from the venue & the property.

Use hashtags “#thecaverns” and/or “#bluegrassunderground” & tag us when possible. Please respect those around & behind you and do not block anyone’s view.

Will I be on TV or Photographed? +

Upon entering The Caverns property for any event or program, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by The Caverns and its affiliates, representatives, and lisensees. Images, photos and/or videos may be used to promote similar events in the future, and highlight the venue. You release The Caverns and its affiliates, representatives, and licensees its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by The Caverns or the person or entity designated to do so by The Caverns.

What time zone is The Caverns in? +

We are on Central Time.

I purchased a package, how will I get my up close access for the best views of the stage?

If you’ve purchased a Stay & Cave, Deep Dive or Underground package, for shows with reserved seating, we will reserve great seats for you. For standing room only shows, you'll have access to a VIP area close to the stage. Please see your ticket and confirmation email for specific info. Not all shows will offer packages.

I have not found the answer to my questions, can I call someone at The Caverns? +

For all tickets purchased through Etix, please call 800-514-3849 with all inquiries regarding ticket purchases, transfers, refunds and general assistance with ticketing. The Etix Customer Support Center Hours are: Monday – Saturday: 8am – 7pm, Sunday: 11am – 7pm (All times EST)

For all tickets purchased through Eventbrite, please visit the Evenbrite support portal (link to https://www.eventbrite.com/support/contact-us)

To reach someone at The Caverns please email us at info@thecaverns.com or call (931) 516-9724. We strive to answer all email and phone inquiries within 48 business hours.