Questions About Above Ground Shows

During COVID-19

Common Questions About Shows at The Caverns Amphitheater

Do I have to wear a mask? +

Yes, masks are mandatory at all times with the exception of when you’re in your pod. Please have your masks on when you arrive, when traveling around the venue including the restrooms, and when exiting the venue after the show. We take this seriously and The Caverns security team will enforce this policy. If you’re found outside your pod not wearing your mask, you’ll receive one verbal warning. A 2nd violation will result in removal from the show. If you don’t want to wear a mask, don’t buy a ticket. Be cool. We’re all in this together.

What kind of health screening of guests will you be doing? +

Upon arrival, all guests will be asked a series COVID-19 related health questions required by the State of Tennessee’s “Tennessee Pledge” and will receive a temperature check before entering the venue. Any guest who has a fever over 100.4 degrees fahrenheit or who has been in contact with a known case of COVID-19 in the last 14 days will not be permitted on The Caverns grounds.

What COVID-19 safety precautions are you taking for the show? +

We put the health of our patrons, artists and crew as our highest priority. The Caverns is following the State of Tennessee's "Tennessee Pledge" for reopening businesses, specifically we’re following the guidelines for “Attractions, Large Venues & Large Community Events.” This guidance follows information from the CDC, OSHA and the Tennessee Department of Health.

All of our staff will complete a temperature check and a daily self evaluation. Employees will wear a face covering at all times.

All guests are required to wear masks except when in pods. Social distancing etiquette will be monitored and enforced by event security as well.

There will be hand sanitizer stations available throughout the property and high-touch contact points will be continuously cleaned by staff.

Will the venue staff be responsible and safe around us? +

All crew, staff and artists (everyone, we’re all in this together) will undergo daily COVID-19 health screenings, including a questionnaire and temperature checks. Anyone with a fever or previous exposure to a known COVID-19 case will be sent home immediately. Enhanced on-site security will enforce mask use and social distancing etiquette. All crew and staff will wear masks at all times. And while it may be hard to tell, we’ll be smiling under those masks. We’re just as happy as you to be here!

What is the setup of the venue so we can stay socially distant? +

The concert will be outdoors on a sloped area just outside the cave venue that’s covered with grass and gravel and overlooking the beautiful Payne Cove. Given the terrain, wear comfortable footwear. Guests will be in 2-person, 4-person and 6-person pods. Pods perimeters will be roped off with a minimum of 6 feet of distance between one another. Footpaths will be one-way and 13 feet wide to allow for 6 feet of social distancing on both sides. Restrooms will be available inside The Caverns cave music venue, so yes, you will be going underground. Restrooms will be staffed with attendants who will frequently clean the restroom and monitor the lines for social distancing and to help them flow. Ground markers will help everyone keep 6 feet from other parties. Hand sanitizing stations will be available throughout the venue. Concessions and merchandise must be ordered through an app and delivered right to your pod so there will be no waiting in lines. Lastly, we’ll have lots of signage to help keep our policies top of mind while you’re here. Venue staff and security will monitor and enforce social distancing throughout the grounds and restrooms. Anyone not abiding by the rules will be asked to leave.

How big are the pods? Tell me more about them. +

Every pod will have a comfortable 10 square feet per person. 2 person pods are 4.5’x4.5’, 4 person pods are 6.4’x6.4’, and 6 person pods are 7.8’x7.8’. There will be a minimum distance of 6 feet between pods and 15’ from the stage to pods. Pods will be marked off by ropes and stakes to make it easy for you to know your pod’s boundaries and to stay within them. You must bring your own lawn chair for your pod, chairs will not be provided.

Where will my pod be? +

Pods will be assigned on a best available basis at the time of purchase. Pod layout is subject to change to ensure we can safely socially distance all pods and create a pleasurable viewing experience.

Can we combine pods? +

No.

Does everyone in my pod need to arrive at the same time? +

No, but everyone in your pod will need to try to arrive during at the designated arrival window for your section and pod. Individual tickets will be issued to the ticket purchaser. If you’ll be coming in different cars please make sure that everyone has their individual ticket on their cell phone or printed out to be scanned. Print and/or download your tickets prior to arriving. We do encourage carpooling when possible.

Do I have to pay for parking? +

No, parking is free. Please carpool!

What is your bag policy? +

To streamline the security check-in process, no bags are permitted in the concert area. Please leave all bags in your car. A small clutch is permitted provided it's 4.5" x 6.5" or smaller. Please carry your chairs and remove chairs from any bags before leaving your car.

Can I bring my own chairs? +

Yes, all guests can bring their own lawn chairs. Chairs are not provided. No inflatable furniture allowed.

Can I bring in my own cooler with food and beverages? +

No. No outside food and beverages allowed. All refreshments must be purchased on site and we have an excellent selection of craft beer, cider, Coca-Cola products, water and light snacks. Boxed meals from Mountain Goat Market available when ordered in advance.

How will concessions and venue merchandise work at the concert? And what will be available? +

Get ready for a VIP experience! To avoid lines, we will exclusively offer concessions and venue merchandise via an app with contactless delivery by venue staff right to your pod. We cannot accept cash payments, so please be prepared to use the app. Please download the app prior to arriving onsite, we will be emailing you a download link. We will have beer, wine, Coca-Cola products, water, light snacks and The Caverns merchandise available for sale. Boxed meals will also be available when ordered 7 days in advance.

Can I bring a umbrella? +

Sorry, no umbrellas and no tents. This policy is subject to change based on venue and artist management.

What items can I bring in and what items are prohibited? +

You can bring in the following items:

  • Pocketed personal items like your keys and phone, of course
  • Unbagged chair
  • Small clutch 4.5" by 6.5" (clear not required)
  • Items related to childcare

The following items are explicitly prohibited:

  • All weapons (with or without a permit)

  • Aerosols

  • Audio recording devices (unless special written permission is granted)

  • Backpacks

  • Bags

  • Beach balls

  • Bladed items of any kind

  • Blankets

  • Bull horns

  • Cameras with telephoto or removable zoom lenses

  • Confetti

  • Coolers

  • Glitter (any items that may be thrown)

  • Drones or any other remote controlled moving object

  • Fireworks

  • Flammable Liquids

  • Explosive materials

  • Hula hoops

  • Illegal drugs

  • Inflatable items

  • Juggling sticks

  • Laptops/tablets

  • Laser pens

  • Face paint

  • Monopods

  • Musical instruments

  • Noisemakers

  • Outside alcohol

  • Outside food and beverage

  • Pepper/mace spray

  • Selfie sticks

  • Tents

  • Totems/walking sticks

  • Tripods

  • Video cameras

  • Any other item deemed inappropriate by management/staff

The Prohibited items list is subject to change. At the discretion of the General Manager, items may be added to, or removed from the Prohibited Items List. The Caverns may deny entry to, or remove, any individual in possession of Prohibited List items (or any item deemed inappropriate by management/staff), at any time before, during, and after an event. We want everyone to be safe and enjoy the show!

Can I smoke? What about vaping? +

No, no smoking or vaping on The Caverns grounds.

What if it rains? +

All concerts are rain or shine.

Are these concerts handicapped accessible?

Sorry, no, these shows are not handicapped accessible because the concert will take place on a hillside on The Caverns grounds.

Are there taxis or rideshares available near The Caverns? +

The Caverns is in a very beautiful but rural area and access to rideshare companies is not possible at this time. We do recommend Bigfoot Adventure Shuttle, (423) 994-0280, they run between The Caverns and their campground as well as local hotels.

The Caverns is not officially associated with the vendor listed above. You are using vendors at your own risk.

Where is The Caverns? +

God’s country! The GPS address is The Caverns 555 Charlie Roberts Road Pelham TN, 37366.

From Nashville: ake I-24 East for 80 miles, take exit 127 (TN-50 E/US-64 Pelham) at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Chattanooga: take I-24 W to TN-50 E for 53 miles, take Exit 127 at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Monteagle: take US-41 N to TN-50 E, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

From Atlanta: take I-75 N to I-24 W for 168 miles, take exit 127 (TN-50 E/US-64 Pelham) at the Stuckeys Store, Continue on TN-50E for 6 miles (when road curves to the left, stay straight), take a left onto Payne Cove Rd, Continue on Payne Cove Rd for 1.5 miles, take a left onto Charlie Roberts Rd, follow Charlie Roberts Rd. for 3 miles to The Caverns.

How can I purchase tickets? +

Concert tickets are available for all shows online here. Tickets for cave tours can be purchased here.

What time zone is The Caverns in? +

We are on Central Time.

How do I get my concert tickets? +

All tickets are emailed to you. Please print your tickets prior to coming to the venue or have them downloaded or saved to your phone.

I bought concerts tickets & want to transfer them to a friend? +

If you would like to transfer your concert ticket to a friend, please email your request to info@thecaverns.com.

Can I bring my animal to The Caverns? +

We love animals as much you but unfortunately for the safety and comfort of all guests pets are not allowed at The Caverns. Working service animals are welcome at The Caverns. Service animals must be wearing proper identification and/or individuals must have proof of certification or a license for the service animal. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

Can my band or my friends band play at The Caverns? +

We strive to present the highest level of quality music to our patrons. One way we do that is by only working with artists and bands that we have seen live ourselves. We will also often work with booking agents and management that we have a long-standing, working relationship with. With that being said we are also looking for new artists, bands & configurations in all genres. Our team of music lovers often attend regional concerts, music festivals & music industry conferences, we are always on the lookout for a great new artists. You can always contact us via email at info@thecaverns.com though we normally only book as described in the process above. Thanks for your support and interest in performing at The Caverns.

Are there taxis or ride shares available near The Caverns? +

The Caverns is in a very beautiful but rural area and access to rideshare companies is not possible at this time. We do recommend Bigfoot Adventure Shuttle, (423) 994-0280, they run between The Caverns and their campground as well as local hotels.

The Caverns is not officially associated with the vendor listed above. You are using vendors at your own risk.

Does The Caverns recycle? +

Yes! As a venue inside the Earth, we care very much about the Earth. With the help of Sewanee Mountain Grotto, we are able to recycle aluminum cans at this time. While you're in The Caverns, when you've finished your delicious canned beverages, please drop the cans off in our red recycling bins. Thank you!

How long are the shows? +

Show lengths vary from show to show but are generally 2-3 hours.

How much are concert tickets? +

Each concert ticket is priced differently, please see our ticketing page here for show pricing.

Is there wifi at The Caverns? +

Yes, we do have WiFi at The Caverns free for our guests to use.

What about kids? Are they free? +

For a concert, if your child is under 5 and gonna sit in your lap they are free. But if they are gonna sit in a seat, then they need a ticket.

What is the Camera/Photo policy at The Caverns? +

We highly encourage you to take pictures while in the cave of anything you like, but please no flash photography during the show. Please take lots of pictures and post to your social media & share your trip with friends & family. Digital, disposable or 35mm cameras are allowed at The Caverns. Professional cameras with detachable or telephoto lenses are prohibited.

All photos taken on The Caverns property are not be used for resale or commercial use unless a Locations/Property Release has been granted by the venue management. The Caverns reserves the right to reuse all images & video recorded on the property for promotional use with no payment to you.

The Caverns reserves the right to restrict all video and photography based on the request of artists. See your show specific ticket for details about photography at your show.

Flash photography is prohibited during all performances. Unless otherwise posted or announced, videotaping/filming of performances is prohibited at The Caverns except by approved media. Failure to comply may result in ejection from the venue & the property.

Use hashtags “#thecaverns” and/or “#bluegrassunderground” & tag us when possible. Please respect those around & behind you and do not block anyone’s view.

Will I be on TV or Photographed? +

Upon entering The Caverns property for any event or program, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by The Caverns and its affiliates, representatives, and lisensees. Images, photos and/or videos may be used to promote similar events in the future, and highlight the venue. You release The Caverns and its affiliates, representatives, and licensees its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by The Caverns or the person or entity designated to do so by The Caverns.

Do you offer refunds and what are the conditions of my ticket purchase?

  • No refunds
  • No transfers
  • All times are subject to change without notice
  • All performers are subject to change without notice
  • Access to the Caverns requires traversing on foot over rough terrain, wet terrain, and natural surfaces, standing for long periods of time in outdoor environments with extreme heat, sun and cold. The Caverns is a natural structure and is not subject to climate control. Lighting may be limited in certain areas of the property.
  • The Caverns reserves the right to prohibit any person from entering onto its property for any reason, including but not limited to: intoxication, suspected intoxication, suspicion of transmittable illness or disease, or any other reason or situation which might cause harm or a risk of harm to The Caverns, its guests, employees, staff or volunteers.
  • Prohibited items include: all weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, illegal drugs, laser pens, masks, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or "taper" tickets are offered to the ticket buyer) and cameras with telephoto or removable zoom lenses. Please do not bring selfie sticks, juggling sticks, beach balls, totems/walking sticks, bull horns, noisemakers, fireworks, aerosols, confetti, glitter (any items that may be thrown), hula hoops, drones or any other remote controlled moving object, and anything else management and/or staff deem inappropriate.
  • You acknowledge that live concert events and caves may contain risks to your person and/or property and you expressly agree that you accept all risks of bodily injury and property damage arising from or relating to your participation in a live concert event at The Caverns including, but not limited to, contact with other persons, assault, battery, illness, disease, infection, virus, standing for long periods of time on hard surfaces, lighting effects and the risk of seizures and visual impairment therefrom, smoke effects and the risks to breathing therefrom, loud noise and the risk to hearing therefrom, humidity, wet surfaces, slips and/or trips and falls, uncontrolled climate, heat, sun, dehydration, hazards in the path of travel such as rocks, stones, sticks, gravel, and other natural impairments, falling rocks, stones, sticks, branches, fruits and nuts, wild animals, creek and riverbed waters and bottoms, and intoxication.
  • You acknowledge and agree that your person and property shall be subject to full security search and analysis at any time and for any reason while you are present at The Caverns and anywhere on the property of The Caverns including, but not limited to, metal detectors, scans, physical pat downs, visual and tactile inspection of your person and property, and any and all other searches by any and all manner and means. The Caverns shall have the right to seize any property its owners, managers, members, employees, agents, staff, volunteers, and contractors reasonably believe could cause a risk of harm to any person on the premises or the premises itself.
  • Under Tennessee Code Annotated title 11, chapter 11, an adventure tourism professional is not liable for an injury to or the death of a participant in adventure tourism activities resulting from the inherent risks of such activities.
  • By purchasing tickets to concerts and events at The Caverns, you are being granted access to The Caverns and its surrounding property in order to participate in spelunking. You acknowledge and accept that there are certain risks in gaining access to and entering The Caverns including but not limited to: uneven terrain, loose and falling rocks, muddy and slippery terrain, wet and hazardous surface areas and low clearance areas. You accept these risks may result in serious injury to yourself and your property, including a risk of death. By completing this purchase, you and all members of your party freely assume and accept all known and unknown risks related to participating in and accessing The Caverns and its surrounding property and assume full responsibility for your participation in events at The Caverns. You further acknowledge that you are physically and mentally capable of all activities involved in gaining access to The Caverns and participating in events at The Caverns. The Caverns and its surrounding property, as a natural cave system, contains risks and hazards, known and unknown. You therefore warrant and represent that you will not depart from designated areas of The Caverns, you will not walk or explore areas outside of the permitted areas, and you will follow the directions and guidance of The Caverns staff at all times. The Caverns makes no warranties or representations as to the safety and accessibility of the natural cave system known as The Caverns or its surrounding property.
  • You and all members of your party have read and understand the risk of participating in activities at The Caverns and its surrounding property and hereby release, waive and discharge Loblolly Ventures, LLC, The Farm at Grotto Cove, LLC, 650 Corporation, LLC, Todd Squared, LLC, their officers, employees, principals, directors, agents, contractors, and volunteers from any and all liability resulting from any and all injury, disability, death or loss or damage to personal property. Such release, waiver and discharge by the ticket holder shall extend to the ticket holder's personal representatives, assigns, heirs, or next of kin.
  • You and all members of your party grant Loblolly Ventures, LLC, its affiliates, licensees and assigns permission to use your photo or video taken of you at The Caverns in video productions and promotional materials.

I have not found the answer to my questions, can I call someone at The Caverns? +

The Caverns phone # is (931) 516-9724 and we're generally able to answer the phone 7 days a week from 9a to 5p CT.

If we are on the phone with another customer please leave a voicemail or send us an email and we'll get back to you ASAP.

For all ticket related questions, please email info@thecaverns.com.

We strive to answer all email and phone inquiries within 48 business hours.